FAQs

Hawai’i is a destination of many delights that go far beyond the beautiful beaches!

Hawai’i is a volcanic archipelago and an American state. It is in the Central Pacific Ocean and is made up of hundreds of islands, six of which are regularly visited. These include Island of Hawai’i, Maui, O’ahu, Kauai, Molokai and Lanai. Each of Hawaii’s most popular islands is known for unique traits. With volcanic mountain ranges, perfect beaches, epic surf breaks, beautiful reefs, tropical rainforests, it’s no wonder the ‘Aloha State’ is referred to as the destination that has it all. History, nature, and culture play a big role in Hawaii’s mesmerising diversity.

If you seek to travel further, we can take you all over the world with My Holiday! For more global holiday options click here.

We love Hawai’i, with good reason. Here’s a handy checklist of what to pack.

• Two swimsuits (alternate between drying/wearing)
• Sunscreen
• Hat
• Sneakers for walking
• Hiking boots if you plan on hiking
• Thongs (flip-flops)
• Sarong that doubles as towel/dress/scarf
• Sunglasses
• A big lightweight bag (for flight/beach/shopping)
• Headphones
• A good book
• A photocopy of your passport
• Portable phone charger
• Earplugs and eye mask for bedtime

You may need a cardigan or some long sleeves for the evenings in December and January. There’s no need to pack beach towels, your resort will have them. You also won’t need a power adapter – most hotels have power outlets that accept Australian devices.

Hawai’i is in the perfect position for tropical warmth all year round. The best time to visit is between March and September, but it’s always delightful in Hawai’i. Hawai’i is a tropical island so you can expect warm, sunny, and sometimes humid weather. The average temperature is around 30°C during summer, and 26°C during winter. The wetter months are between November and March, but it barely rains.

We highly recommend it. Contact a friendly My Hawaii Expert and we can help you.

We have a range of payment plans available. Check out the payment options here.

You sure can! We like to let the resorts know of any special occasions you may be celebrating, or the property requests you have. This way you don’t have to worry about anything when you arrive. Celebrating your anniversary? Needing an extra bed for your room? Not a problem! Just let us know and we’ll sort it all out for you before you go!

You certainly can! Although our packages are listed with a particular number of nights, the Hawai’i Experts at My Hawaii can add extra nights onto any package that you desire (if there is availability). If you would like to enquire about adding extra nights to one of our Hawai’i package deals, contact a friendly My Hawaii Expert today.

Our My Hawaii Experts are a team of experienced professionals who can book your My Hawaii package deal for you. We call them experts because they know everything there is to know about our Hawai’i holiday destinations and experiences. The My Hawaii Experts have researched and experienced each of our Hawai’i destinations first-hand! They know all there is to know about the resorts, experiences, and tours we offer. Contact a friendly My Hawaii Expert today.

You can book your holiday well in advance at My Hawaii. You’ll find our packages include travel dates up to ten months in advance. Flight schedules from Australia’s capital cities to our incredible destinations are released approximately every ten months. As soon as this happens, we package together our unbeatable deals for you. Start locking in your next holiday now. We’ll help you plan it ASAP. The earlier the better. Discover our Early Bird deals here.

So, you’ve made an online enquiry or booked your holiday, but you haven’t received an email or itinerary from us yet. Your itinerary may have landed in Junk or Spam folders. If you’ve checked and you still can’t find your itinerary, contact your friendly My Hawaii Expert.

Please mark your calendar with the final payment due date to ensure the amount is paid before the due date. For final payments, they are due no later than 65 days before departure. At 70 days before departure (five days before the due date), we’ll send an email to you with a payment link that is valid for 10 days, and an SMS to advise you of your upcoming balance. You will receive a reminder if it becomes overdue.

Your day tours are pre-booked for the dates shown on your itinerary. The dates can be changed subject to availability, but you would need to contact the tour supplier a minimum of 48 hours before your scheduled departure. For experiences included in your package, you can contact the resort to book a time that suits you.

Travel documents will be emailed to you two weeks prior to departure. This includes itinerary, flight confirmation, and any vouchers for tours.

Once you have paid your deposit there is nothing else you need to do except arrange for your balance to be paid 65 days prior to departure. Once your balance is paid, we then email your travel documents approximately two weeks prior to departure.

For domestic travel, please see the Australian government website.

Please contact our friendly Customer Service Team and one of our team members will be in touch with you as soon as possible. Please provide your booking reference number and date of departure. Please note we prioritise responses based on departure dates.

We recommend you check your Product Disclosure Statement that was provided with your Travel Insurance policy or contact your insurer directly as policies and providers’ inclusions differ. Our consultants can help you with travel insurance if you haven’t organised it yet. Contact a friendly My Hawaii Expert with any questions.